Ordered an item then was partially refunded and item returned to warehouse without my knowledge.
Lucky returned item without my consent and withheld payment If this is the way they treat their customers, however, I’m no longer interested. A real shame because I have loved everything else I bought from there. I said not to bother as I wouldn’t be ordering again from a company with such poor customer service. I contacted customer service where they asked for everything but my fingerprints and then spent ten minutes trying to convince the rep that I wasn’t lying, taking several photos, at which point she just said that it didn’t look like plastic to her and there was nothing she could do, but offered me a ten percent coupon. I thought that since the description was entirely false and it would cost less than 2 dollars to ship them back, that this seemed a little high.
I wanted to return them, but the return fee is 8.00. I purchased two necklaces on the website and the description said they were “gold plated metal.” When they arrived, they looked cute, but I was shocked to see that they were made of plastic.
